Frequently Asked Questions

Answers to common questions about orders, shipping, and product information.

What are Nova Aminos products intended for?

All products sold by Nova Aminos are intended strictly for laboratory and research purposes only. They are not intended for human consumption or medical use.

When will my order ship?

Orders are typically processed within 1–2 business days after payment confirmation. Once shipped, a tracking number will be provided so you can monitor your delivery.

How long does shipping take?

Shipping times vary depending on the shipping method and destination, but most orders arrive within 3–7 business days after shipment.

Will I receive tracking information?

Yes. Once your order ships, a tracking number will be provided so you can follow the delivery progress of your package.

Can I change my order after it is placed?

If you need to update or modify an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

Do you accept returns?

Due to the nature of research products, all sales are considered final. However, if there is an issue with your order such as damage during shipping, please contact us and we will review the situation.

What should I do if my package is delayed or lost?

If your package appears delayed or lost in transit, please contact our support team and we will assist you in resolving the issue with the shipping carrier.

How can I contact support?

If you have any questions about your order or products, please contact our support team:

Email: Novaaminostx@gmail.com